INBOUND CALL TO 01793 230377 (QUICKMOVE)

Caller has likely seen an advert for Residential park homes on Rightmove/OnTheMarket or an advert for a Quickmove brochure.

You: Hello Quickmove Properties, X speaking. How may I help you?

Caller: I’m interested in the park at X town in Y County. OR

Caller: I’m interested in XYZ property at XXX park………..Can I get a viewing/more info?

You: Ok, we are the out of hours Concierge service for Quickmove but if I can take your details I can set this up as an enquiry and a Property specialist will confirm everything once the office reopens

OR…Caller: Can I get a copy of the Quickmove brochure?

You: Of course, if I can take your details I can set this up for you.

INBOUND CALL TO 01793 232116 (SELL MY GROUP)

Caller has likely seen a park home property advertised on SELL MY GROUP website and is phoning to set up a viewing or get more info.

You: Hello Sell My Group, X speaking. How may I help you?

Caller: I’m interested in XYZ property at XXX park………..Can I get a viewing/more info?

You: Of course, I just need to take some of your details then I can start to set this up/arrange this.

We are the out of hours Concierge service for Sell My Group so I will be able to pass on all the details to a Property specialist who can confirm everything once their office opens.

LEADLINE OUTBOUND CALL OUTLINE

Hello, Is that/can I speak to Mr/Mrs X (YES). My name is X.

PARK SPECIFIC ENQUIRY

I’m calling about your enquiry for X residential park (if specified)

BROCHURE REQUEST ENQUIRY

I’m calling as you’ve submitted a request for the Quickmove Residential parks brochure.

Are you free to discuss now?

If out of Quickmove office hours…

The Quickmove specialists are back in the office tomorrow.

In the mean time could I just take some details and I’ll arrange for them to call you back with information and suitable options.

If calling during Quickmove office hours….

I just need to take down some more details of your requirements.

I’ll then arrange for a property specialist from Quickmove to call you back with information and suitable options.